Customer Loyalty tops Agenda At Business Manager Forum
The term "Business Manager" may not be familiar to everyone who visits Phoenix.However if you have purchased from us you have almost certainly met one of our passionate Finance specialists whose job is to provide expert advice and a hassle free experience for the near 60% of customers who trust Phoenix to provide competitive and bespoke financing for their new car.....We believe that having a friendly trained professional on hand is essential to ensure the best Customer service…See More
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The network is now up and running and there are lots of good discussions and blogs being posted. The most successful networks are those that have lots of members and a wide variety of content so, we need to get as many people to join as possible. Below I have listed a couple of ways that you can help to make the network even better.
1. Invite anyone from your email address book that might be interested in motoring news, cars, driving or networking. To do this you select "Invite" in the main menu and follow the steps to import email addresses, you will be given the opportunity to hand pick the ones you want to invite after your address book is imported. The ones you don't invite are automatically deleted from the network.
2. Invite all customers. If someone buys a car, or comes in for a service, please make sure you get an email address from them, by the time they get home you can have a nice invitation message waiting in their inbox. To do this you use the same "Invite" tab and type in there address and a personal message.
3. If you see one of your customers joining, please send them a personal welcome message and encourage them to take part in discussions, blogs and uploading photos or video. Most importantly, encourage them to invite their friends and family.
4. Continue to post blogs, discussions and video content (We have around 3500 video views so far on the Phoenix Car Company YouTube channel), the more content we have on the site the more interesting it is to the members so, please keep up the good work.
Lastly, be sure to let me know if you have any ideas of your own that may improve the site. The success of the network will come through collaboration and constant improvement.
Thanks for your support so far, if you have any questions please don't hesitate to get in touch.
Regards
Gordon White