Phoenix Car Club

Matthew
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  • Glasgow
  • United Kingdom
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Latest Activity

Matthew posted a blog post

FREE MONEY

It's always a headline grabber - get free money!! Whether it's money off, cashback or a free gift, it never fails to grab your attention. The problem is, it's usually never what it seems.Whether it's a sofa being advertised at a cut price with nothing to pay for a year or a free xbox with your new mobile phone, there's always a catch, whether it's a specific contract or a specific item, it's never as good as it sounds.Here at Phoenix we are different. We don't do gimmicks! We offer a great…See More
Nov 28, 2011
0 Comments
Matthew posted a blog post

Christmas Drive

Christmas is coming, the high street is quiet, internet sales are up, bargains to be had in the shops before the prices go back up in the new year, people have no money and the motor trade is heading into a quiet period because customers have no money!!All depressing news right?Well, why should it be, in the age of the savvy shopper, why are we so quiet in december and the run up to christmas?In March and September we are busy without fail and this is because of the new registrations and the…See More
Nov 24, 2011
0 Comments
Matthew posted a photo
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Phoenix Save The Day

Phoenix Glasgow saved the day for a damsel in distress by using the best 4x4 SUV available, the Honda CR-V, as the limo company cancelled at the last minute.ps Thanks also to Debbie Hubner for letting us use her car.
Dec 16, 2010
0 Comments
suina commented on Matthew's blog post Customer Service
"I firmly believe excellent customer service, is recognising different customer needs and expectations and exceeding these above and beyond the call of duty! For example, i always remember customers names and remember something about them! for…"
Dec 3, 2010
Matthew posted a photo
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DSC01599

Nov 27, 2010
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Matthew posted photos
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6 more…
Nov 27, 2010
Matthew commented on Matthew's blog post Customer Service
"After having this blog up on here and facebook for a few days, i would say there are a few things that come out. One is that a friendly and helpful manner is the most important backpiece to any level of customer service, if the server/employee is…"
Nov 25, 2010
kenny young commented on Matthew's blog post Customer Service
"Customer service is about appearance and attitude, the product doesn't have a bearing it is what the customer is expecting anyway. Good or bad customer service comes from if the right attitude, if you treat people in a manner over and above…"
Nov 23, 2010
Craig Mathison commented on Matthew's blog post Customer Service
"There are 2 key points for me regarding customer service. First of all i think it has to be appropriate to the purchase. If i'm buying a sandwich i'm not asking for loads. Politeness, friendliness and efficient service are probably the 3…"
Nov 23, 2010
Matthew posted a blog post

Customer Service

When you purchase something, whether it be a sandwich or a TV, what are the most important customer service traits you like and/or expect.Has there been a time when you’ve been somewhere and the customer service was outstanding? Why was that?What do you do when selling or serving someone that makes you stand out or makes you feel like you are offering great customer service?Start giving m some feedback as soon as you can.CheersSee More
Nov 21, 2010
4 Comments
Matthew commented on Craig Mathison's blog post Male or Female - Who are the better drivers?
"I think that both are best and both are worst!! I agree that men are better at judging distances and gaps and do tend to be more confident behin the wheel, however, women are most definately safer drivers."
Dec 18, 2009
A blog post by Matthew was featured

Lane Discipline

Have you ever noticed how a driver veers into the right lane when they want to turn left? What is it with drivers who don't know how to drive their car? It happens all the time, they either start steering into the right lane, only to turn left at the next junction (and you could've got a bus round it without having to go wide) or they go around a roundabout in the inside lane, go over to the right lane as if they are going right round and then turn left!?! I think drivers should have to resit a…See More
Nov 16, 2009
0 Comments
Matthew posted a blog post

Lane Discipline

Have you ever noticed how a driver veers into the right lane when they want to turn left? What is it with drivers who don't know how to drive their car? It happens all the time, they either start steering into the right lane, only to turn left at the next junction (and you could've got a bus round it without having to go wide) or they go around a roundabout in the inside lane, go over to the right lane as if they are going right round and then turn left!?! I think drivers should have to resit a…See More
Nov 11, 2009
0 Comments
A blog post by Matthew was featured

Eco or Ego??

With the constant cloud of recession hanging over us, how many of us would actually go green rather than show off?Hybrid or High Performance? I have recently seen pictures of the possible replacement for the Honda Fr-v in the Honda Skydeck. It looks pretty sleak, as do a lot of hybrid cars that are currently on the market. They are also extremely fuel efficient, technologically advanced, very low road tax and a comfort to drive. As opposed to many performance cars that will deliver extreme…See More
Nov 7, 2009
1 Comment
John McGuire commented on Matthew's blog post Eco or Ego??
"crz will be as sensational as nsx was in its time"
Oct 23, 2009
Matthew posted a blog post

Eco or Ego??

With the constant cloud of recession hanging over us, how many of us would actually go green rather than show off?Hybrid or High Performance? I have recently seen pictures of the possible replacement for the Honda Fr-v in the Honda Skydeck. It looks pretty sleak, as do a lot of hybrid cars that are currently on the market. They are also extremely fuel efficient, technologically advanced, very low road tax and a comfort to drive. As opposed to many performance cars that will deliver extreme…See More
Oct 22, 2009
1 Comment

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Matthew's Blog

FREE MONEY

It's always a headline grabber - get free money!! Whether it's money off, cashback or a free gift, it never fails to grab your attention. The problem is, it's usually never what it seems.

Whether it's a sofa being advertised at a cut price with nothing to pay for a year or a free xbox with your new mobile phone, there's always a catch, whether it's a specific contract or a specific item, it's never as good as it sounds.

Here at Phoenix we are different. We don't do gimmicks! We…

Continue

Posted on November 28, 2011 at 12:42

Christmas Drive

Christmas is coming, the high street is quiet, internet sales are up, bargains to be had in the shops before the prices go back up in the new year, people have no money and the motor trade is heading into a quiet period because customers have no money!!

All depressing news right?

Well, why should it be, in the age of the savvy shopper, why are we so quiet in december and the run up to christmas?

In March and September we are busy without fail and this is because of the…

Continue

Posted on November 24, 2011 at 10:32

Customer Service

When you purchase something, whether it be a sandwich or a TV, what are the most important customer service traits you like and/or expect.
Has there been a time when you’ve been somewhere and the customer service was outstanding? Why was that?
What do you do when selling or serving someone that makes you stand out or makes you feel like you are offering great customer service?

Start giving m some feedback as soon as you can.

Cheers

Posted on November 21, 2010 at 16:18 — 4 Comments

Lane Discipline

Have you ever noticed how a driver veers into the right lane when they want to turn left? What is it with drivers who don't know how to drive their car? It happens all the time, they either start steering into the right lane, only to turn left at the next junction (and you could've got a bus round it without having to go wide) or they go around a roundabout in the inside lane, go over to the right lane as if they are going right round and then turn left!?! I think drivers should have to resit a… Continue

Posted on November 11, 2009 at 8:37

Eco or Ego??

With the constant cloud of recession hanging over us, how many of us would actually go green rather than show off?Hybrid or High Performance? I have recently seen pictures of the possible replacement for the Honda Fr-v in the Honda Skydeck. It looks pretty sleak, as do a lot of hybrid cars that are currently on the market. They are also extremely fuel efficient, technologically advanced, very low road tax and a comfort to drive. As opposed to many… Continue

Posted on October 22, 2009 at 21:24 — 1 Comment

Comment Wall (2 comments)

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At 10:52 on April 16, 2009, Phoenix said…
Matthew

The network is now up and running and there are lots of good discussions and blogs being posted. The most successful networks are those that have lots of members and a wide variety of content so, we need to get as many people to join as possible. Below I have listed a couple of ways that you can help to make the network even better.

1. Invite anyone from your email address book that might be interested in motoring news, cars, driving or networking. To do this you select "Invite" in the main menu and follow the steps to import email addresses, you will be given the opportunity to hand pick the ones you want to invite after your address book is imported. The ones you don't invite are automatically deleted from the network.

2. Invite all customers. If someone buys a car, or comes in for a service, please make sure you get an email address from them, by the time they get home you can have a nice invitation message waiting in their inbox. To do this you use the same "Invite" tab and type in there address and a personal message.

3. If you see one of your customers joining, please send them a personal welcome message and encourage them to take part in discussions, blogs and uploading photos or video. Most importantly, encourage them to invite their friends and family.

4. Continue to post blogs, discussions and video content (We have around 3500 video views so far on the Phoenix Car Company YouTube channel), the more content we have on the site the more interesting it is to the members so, please keep up the good work.

Lastly, be sure to let me know if you have any ideas of your own that may improve the site. The success of the network will come through collaboration and constant improvement.

Thanks for your support so far, if you have any questions please don't hesitate to get in touch.

Regards

Gordon White
At 13:36 on February 18, 2009, Phoenix said…
Hi Matthew

Welcome to the Phoenix Car Club network site, I hope you like it.

The trick now is to get people posting blogs and discussions on the network to get some real activity going on it before we go live.

Blog posts are particularly good because Google loves them and will rank them highly in the search results. Blog posts don't need to be long or formal, in fact, the less formal and more personal the better. They might include just a quick not to say what you've been doing eg. "I've just finished a sales meeting to discuss the latest offers we have in the dealership, some great deals agreed ad the customers will appreciate some of the things we are offering as of today" or "Just saw the first Kia Soul's coming off the transporter, they look fantastic! They're going to be a big hit with the younger drivers, very funky indeed".

You might then decide to start a discussion post that asks for opinions on the new Kia Soul.

I'm sure you get the idea, it's all about activity and humanizing Phoenix. The more topics the better, people loving reading up-to-date content no matter how trivial.

If you've got any questions about the operation of the network just pop an email off to me at phoenix@podcastmatters.co.uk and I'll get back to you. Alternatively, you can call me on 0141 616 3155.

Hope you enjoy networking and helping to build the Phoenix brand on the network.

Regards

Gordon White
 
 
 

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Welcome to the official Phoenix Car Club social network, a fun place to connect with friends, family and fellow motorists to discuss cars, motoring issues, travel stories and subjects of common interest. You can take part in discussions, create groups, upload pictures, audio and video, start a blog, chat and promote events.
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